Support Engineer

  • Posted 1 month ago

Support Engineer

Our client, a leading international manufacturer, is seeking a Support Engineer to be based in their Singapore office. Reporting to the L3 Support Manager, he or she is to be responsible for cases from the APAC AE team and customers by cooperating with local product team, R&D team and L3 support team.

Responsibilities:

Support Engineer will::

  • Support L2-Support/AE within APAC region, based in Singapore and Pune
  • Process L3 tickets in HelpDesk system
  • Prioritize L1/L2 tickets with R&D teamsfrom other countries and OEM vendors
  • Reproduce customer issues in PoC+ lab and analyze them deeply in order to help R&D with bug fixing
  • Support Product management in technical questions and interoperability testing
  • Visit top priority issue APAC customers to analyze and solve issues
  • Improve products through feedback from field experiences and through own proposals regarding devices and functions
  • Work together with AE Team and support customers in major project,  focus on new application and large networks, including with their end-devices, involvement with customers and partners in our PoC+ lab and on customer sites
  • Regularly participate and train AE Team for new product, new features e.g. in bi-weekly meeting, TTT, other training courses.

Requirements:

  • Degree in computer science or equivalent in practice acquired knowledge
  • Professional experience in network technology, network protocols, IP routing, WLAN, Cellular network
  • Good knowledge of Hirschmann products
  • Troubleshooting experience
  • Training experience
  • Ability to work under pressure
  • Fast understanding of complex issues
  • Cybersecurity background is a plus
  • Programming skills is a plus (scripting languages, preferably Python, shell scripts)
  • Good personable manners

Interested candidates are to submit their resume with current and expected salary, notice period, and reason for leaving. We regret that only shortlisted candidates will be notified.

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