Member Services Specialist

  • Full-Time
  • Anywhere
  • Posted 5 months ago

Member Services Specialist

While working as one of our client’s Member Services Specialist, you will be required to provide superior customer service to all the members by fulfilling their orders on time and accurately. You will also be involved in addressing problems professionally while building an excellent rapport with members and co-workers of this wellness Company.

Responsibilities:

  • Efficiently handle member inquiries and orders via phone, e-mail or over the counter
  • Spend time in the office and at the retail front of the store office
  • Be empathetic and professional in handling all queries, problems or complaints that might arise keeping the organisation’s interests in mind
  • Process incoming orders, new accounts, distributor changes and assist other members with account management when required
  • Keep up to date with all the information in relation to past, existing and upcoming products in order to provide necessary details to members with products, business and relevant Company information
  • Efficiently log all member calls and report any trends noticed to the management
  • Proactively informing the members of any product promotions, company events and special occasions
  • Provide administrative services as and when required

Requirements:

  • Possess a diploma or degree in any discipline. If not, candidates with customer service or call center experience are welcome to apply. Fresh grads are also welcome but must have at least part-time customer service experience.
  • Customer service-oriented team player
  • Ability to multi-task
  • 5-day work (Monday – Friday) and must be able to commit to rotatind day shifts (8:45am – 6pm, 9:45am – 7pm and 10:45am – 8pm)
  • A people person with a positive outlook and attitude, and a strong willingness to learn
  • Excellent interpersonal and organizational skills

Interested candidates are to submit their resume in MS Word format with current and expected salary. We regret that only shortlisted candidates will be notified.

Reg: R1984660

Agency Lic: 06C4985

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