Level 1 IT Support Engineer (6-month contract)

We are currently looking for an in-house Level 1 IT Support Engineer.

Job Responsibilities:

Maintain administration process and optimize the user-facing infrastructure, including desktops, laptops, and printers for employee on-boarding and off-boarding.
Respond in a timely manner to service issues and requests to provide L1 support and troubleshooting, support routing and escalation.
Ensure periodic upgrades, patches and security requirements are in compliance to organisational IT standards.
Participate and support IT project implementation activities.

Diploma / Degree in Computer Studies, Information System, or related course
Preferably with 1 – 2 years of experience in Level 1 support at desktop/end-user level
Experiences in Microsoft products (Windows 10, Office365, MS Teams, File/Print) setup and administration.
Experience in supporting Microsoft endpoints including anti-virus solutions, etc.
Service-oriented and communicates effectively.
Ability to start work immediately is advantageous.