Head of Operation Excellence (Jakarta)

 

Our MNC client is looking for a capable Head of Operation Excellence to lead the Deployment and Transition team to drive process optimization, service standardization and grow accounts.

Responsibilities:

 The Head of Operation Excellence will: 

  • Provide technical and management direction for all facility management services to reduce costs and increase customer satisfaction
  • Set annual account performance KPIs, meet and maintain margins
  • Ensure Operations team effectively supports Sales Team
  • Translate existing contract strategy into account strategy by understanding client requirements to provide clients with relevant value-adding proposals and promote growth opportunities
  • Develop account strategy, manage account pipeline and sales growth through upselling and cross selling
  • Establish and maintain good client relationship during the Transition/Deployment process
  • Responsible for reporting performance to clients, handling client’s enquiries, dialogues, requests and lead issue resolution and escalation when required
  • Discuss with all departments to share ideas and proposals to identify best practices
  • Ensure quality and timeliness of service delivery with all agreed deliverables met

 

Requirements:

  • Degree holder in Real Estate or equivalent
  • 12 – 15 years of experience in running operations in facility management of which 5 years must be at leadership level
  • Experience in being accountable for sales and driving margins
  • Experience in contract management – pricing, SLAs
  • Willing to bring the Transition and Deployment teams to new heights by driving high standards to exceed customer satisfaction

 

Interested candidates are to submit their resume with current and expected salary, notice period, and reason for leaving. We regret that only shortlisted candidates will be notified.

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