Customer Service Executive (FMCG)

  • Posted 4 weeks ago

Customer Service Executive (FMCG)

While working as one of our client’s Customer Service Executive (FMCG), you will be required to provide superior customer service to all the members by fulfilling their orders on time and accurately. You will also be involved in providing top-end quality customer service professionally while building an excellent rapport with members and co-workers of this FMCG Company.

Responsibilities:

The Customer Service Executive (FMCG) will:

  • Efficiently handle member inquiries and orders via phone, in person or e-mail
  • Be empathetic and professional in handling all queries, problems or complaints that might arise keeping the organisation’s interests in mind
  • Process incoming orders, new accounts, distributor changes and assist other members with account management when required
  • Keep up to date with all the information in relation to past, existing and upcoming products in order to provide necessary details to members with products, business and relevant Company information
  • Efficiently log all member calls and report any trends noticed to the management
  • Proactively informing the members of any product promotions, company events and special occasions
  • Provide administrative services as and when required

Requirements:

  • Minimum of 1-year experience in Customer Service. Experience working in call centres is preferred
  • Possess a diploma or degree in any discipline. Candidates possessing ITE Nitec with Customer Service experience will be considered
  • 5-day work (Monday – Friday) and able to commit to 8-hour long shifts
  • Strong English writing and communication skills
  • Customer service-oriented team player
  • Ability to multi-task
  • A people person with a positive outlook and attitude, and a strong willingness to learn
  • Excellent interpersonal and organizational skills

Interested candidates are to submit their resume with current and expected salary, notice period, and reason for leaving. We regret that only shortlisted candidates will be notified.

Reg: R1104641 Agency Lic: 06C4985

 

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